Runbook: Application Down

Trigger

Use this runbook when the web application, dashboard, or public site is unavailable or returning widespread errors.

Immediate Actions

Step	Action	Owner	Evidence	Status
1	Confirm user impact and affected URL	Incident Commander	URL and screenshot	TBD
2	Check Cloudflare Pages / deployment status if the affected service is documentation	Operations	Cloudflare deployment screenshot	TBD
3	Check Laravel Forge server status for application servers	Operations	Forge screenshot	TBD
4	Check application logs and Sentry for critical errors	Backend / Operations	Sanitized log or Sentry issue	TBD
5	Check database, Redis, queue workers, and Nginx health where applicable	Operations	Health evidence	TBD
6	Assign severity and incident owner	Incident Commander	Incident note	TBD

Recovery Checks

Check	Expected Result
Homepage or dashboard	Loads successfully
Login	Works
Protected API endpoint	Works
Queue workers	Processing jobs
Sentry	No new critical errors
Logs	No recurring fatal error

Escalation

Escalate as SEV-1 if production users cannot access the core platform, login is down, or the issue affects payments, wallets, or student data.